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Help & FAQs / Getting started with CoinList

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Verify your identity

CoinList requires all accounts to complete identity verification for legal compliance and fraud prevention. Your CoinList account will be limited from certain activities on the platform until your identity has been successfully verified.


How do I start verifying my identity?


When creating a CoinList account, you will be asked to start the identity verification process during the account setup steps. This is a requirement for all new users creating a CoinList account and you will not be able to continue to the platform until this has been completed and your identity has been verified. If you already have a CoinList account but have not verified your identity yet, you will be prompted to start your identity verification on your dashboard.


During this process, you may need to provide sensitive information including but not limited to name, address, a government-issued ID, and a selfie. Read more about our Privacy Policy.


Why was my identity not verified?


If your identity was not verified, it was because either you live in one of our unsupported countries & states where CoinList is not available at this time, or because your information that was processed for review did not pass one or more identity verification and KYC/AML (Know Your Customer/Anti-Money Laundering) checks. We do these checks to protect CoinList and our community from fraudulent users. You can learn more about KYC/AML in our Terms of Service.


If you are facing any issues with the verification process, do not attempt to create a new account using a different email address to re-try verification. Attempting to create a second account is in violation of our Terms of Service;  Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account. Instead, if you believe there was a mistake in your identity verification, submit a support ticket.

Other Getting started with CoinList Questions

Getting Started

Create an account 

  • Visit https://coinlist.co/register
  • Enter in your first name, last name, and email 
  • Create your password
  • Your password is required to have a minimum of 10 characters
  • Verify your email 

Open up your wallet 

For individuals, we require:

  • Name
  • Country + state of residence 
  • Address
  • Date of birth 
  • SSN (USA only)
  • Phone number 
  • Selfie 
  • Photo of government-issued ID 
  • Occupation 

For companies, we require:

  • Name of entity 
  • Country + state of residence of the entity 
  • Company type 
  • Tax ID number (US only)
  • Incorporation date 
  • Incorporation location 
  • Company address
  • Information on major shareholders (any individual or entity that owns 25%+)
  • Documentation attesting to major shareholder ownership 
  • Information on the signatory for the company 
  • Selfie of the signatory 
  • Photo of government-issued ID for the signatory 
  • Signatory’s occupation 

Once you’ve provided that information, the last step is to set up 2FA for your account. We recommend using common 2FA applications like Google Authenticator, Duo, or using an Yubikey. 



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