What should I do if the mobile app crashes or freezes?

Features on CoinList's IOS App:

• Sign in and 2FA
• Passkey
• Sign up and KYC directly within the app.
• Crypto Deposit
• Buy/Sell
• Fiat Deposit(completed through a secure in-app browser window): When depositing Fiat, you’ll be redirected to a secure browser window inside the app. This connects you to our payment provider without leaving the app.
• View your wallets and all assets
• Historical graphs, stats, and the current price of a token

Features on CoinList's Android App:

• Sign in and 2FA
• Buy/Sell
• Fiat Deposit(completed through a secure in-app browser window)
• View your wallets and all assets
• Historical graphs, stats, and the current price of a token

On iOS: You can sign up and complete KYC directly within the app.

On the Android app, once you tap signup, you will be redirected to the CoinList website to register a CoinList account and KYC.

Token Sales participations are currently unavailable on the mobile app. We expect to add this feature very soon.

Yes. 

On iOS: You can sign up and complete KYC directly within the app.

On the Android app, once you tap signup, you will be redirected to the CoinList website to register a CoinList account and KYC.

For the iOS app, you will need a device with iOS 18.0 or later

For the Android app, you will need a device with Android 7 or later.

Most people can use the CoinList Mobile App! As long as you have a compatible device and reside in one of our supported jurisdictions. 

Please visit coinlist.co/legal for more information on support jurisdictions.

The 6-digit one-time code is the MFA (Multi-Factor Authentication) code you have set for your CoinList account. Open the MFA app that you configured with CoinList (Ex, Google Authenticator, Duo Mobile, Microsoft Authenticator) and you will find a newly generated code.

What if I no longer have access to my MFA device or the backup codes?

If you no longer have access to your MFA device, you may be able to go through our automatic and fast-lane 2FA review process by selecting "Lost your 2FA?" after logging in through a web browser here: https://coinlist.co/login.

If you do not see this, please submit a support ticket for assistance and instructions. You will not be able to access your account until this process is complete. 

The first time you log in to the CoinList mobile app, you will be asked to verify your email to approve your device. A code will be sent to your email. This code is different from your MFA code. Ensure you copy the code from the most recent email, and that the correct code is typed in. 

If you're still running into issues, please submit a ticket here.

MFA or 2FA is also known as a one-time code on the CoinList mobile app. In order to use the CoinList mobile app, you must set up a device-based 2FA. CoinList does not support SMS-based 2FA.

Enable Two-Factor Authentication

Use multi-factor authentication to secure your account. Once enabled, you'll be required to enter a code created by an app on your phone like Google Authenticator, Duo Mobile, or Microsoft Authenticator to log in to your CoinList account.

STEP 1

Get an authentication app for your phone or tablet by downloading and installing:

• Google Authenticator (Android · iOS),
• Duo Mobile (Android · iOS), or
• Microsoft Authenticator (Android · iOS)

STEP 2

Open the authentication app and follow the steps within the app for adding a new QR code. Scan the QR code image with your mobile device's camera and a new credential will be added to your authenticator app.  

Make sure to save the security/backup codes in a safe place. In the event that you lose access to your MFA device, these codes can be used to regain access to your account. The backup codes are unique to each account owner. 

STEP 3

Enter the six digit code where prompted and click the "Enable" button.

You are done! Now that MFA is enabled, you will need to enter a new 6-digit code generated by the authentication app every time you log in to your CoinList account. 

What if I get an invalid code error?

If you receive an invalid error code when enabling MFA, check that your authentication app and your mobile device’s current time zone are synced. Also ensure that the computer or device you’re setting up your CoinList account on is also synced to the correct time zone. Refreshing your CoinList account may also resolve the issue.

If you are still experiencing issues, create a new profile by clicking the "+" again on your app and try to add the QR code again. Clearing your cache and cookies may also resolve the issue. 

Security Page of Your CoinList Account

You can reach the Security page by selecting “More” from the dashboard or by following this link: https://coinlist.co/accounts/security.  

If you did not save your backup codes when they were first provided, you can access them through the Security page of your CoinList account. If you lose access to your MFA device, these one-time codes will allow you to regain access to your account.  

What if I no longer have access to my MFA device or the backup codes?

If you no longer have access to your MFA device, you may be able to go through our automatic and fast-lane 2FA review process by selecting "Lost your 2FA?" after logging in here: https://coinlist.co/login

If you do not see this, please submit a support ticket for assistance and instructions. You will not be able to access your account until this process is complete. 

If you have lost access to your MFA device, do not attempt to create a new account. CoinList does not accept duplicate accounts. If you create a duplicate account, it will be closed and you will have to proceed with a MFA reset on your original account.  

Attempting to create a second account is in violation of our Terms of Service; Any violation of the Terms of Service may result in indefinite suspension of services and closure of a user's account.

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